Last updated: October 21, 2026

Refund Policy

Quick summary

Contact us within 30 calendar days after delivery to request a return. Change-of-mind items must be unused, undamaged, and complete with their accessories. Approved returns receive a prepaid label; there is no restocking fee and exchanges are not offered.

Full return terms

Contact support@ukkio.com before sending an item back. We will provide the correct return instructions and return address. Do not send returned goods to our business correspondence address unless we instruct you to do so.

If an item is damaged, defective, incorrect, missing parts, or materially different from its listing, contact us promptly with the order number, a description, and clear photos. We will review the issue and provide next steps.

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

An unshipped cancellation is handled separately: contact us promptly, and if cancellation is accepted before dispatch, we will refund the original payment method. No return inspection is required for an unshipped order.

For help, email support@ukkio.com or call (720) 764-2194. See our Shipping Policy, Terms of Service, and Frequently Asked Questions.